1. Scope of This Privacy Policy
This Privacy Policy applies to:
It does not apply to third-party websites, applications, or services that may be linked to or integrated with SkiShop.
- Visitors to the SkiShop website
- Registered users and account holders
- Buyers and sellers (vendors) on the marketplace
- Service providers and partners interacting with SkiShop
2. Information We Collect
We may collect personal information, transaction information, technical and usage information, and communications as described below.
2.1 Personal Information
We may collect personal information that you voluntarily provide, including but not limited to:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Login credentials (username and encrypted password)
- Government-issued identification (where legally required for verification)
- Vendor business details (business name, registration documents, bank account details)
2.2 Transaction Information
When you make a purchase or sale on SkiShop, we collect:
- Order details
- Payment confirmation and transaction references
- Delivery and logistics information
- Refund and dispute records
- Note: SkiShop does not store full debit/credit card details. Payments are processed through secure third-party payment gateways.
2.3 Technical and Usage Information
We automatically collect certain information when you access the Platform, including:
- IP address
- Device type, operating system, and browser type
- Log files and access times
- Pages viewed and actions taken on the Platform
- Cookies and similar tracking technologies
2.4 Communications
We may collect information from:
- Emails, chat messages, and support tickets
- Customer reviews, ratings, and feedback
- Surveys or promotional responses
3. How We Use Your Information
We use collected information to:
- Create and manage user accounts
- Facilitate buying and selling of goods and services
- Process payments, refunds, and withdrawals
- Provide customer support and resolve disputes
- Verify identity and prevent fraud
- Improve platform functionality and user experience
- Communicate service updates, notifications, and promotional messages
- Comply with legal, regulatory, and tax obligations
4. Legal Basis for Processing (Where Applicable)
We process personal data based on one or more of the following:
- Your consent
- Performance of a contract (e.g., processing orders)
- Compliance with legal obligations
- Legitimate business interests (fraud prevention, platform improvement)
6. Information Sharing and Disclosure
We may share your information with:
6.1 Vendors and Buyers
Relevant information (such as name, address, and order details) is shared between buyers and sellers solely to fulfill transactions.
6.2 Service Providers
Third-party vendors providing services such as payment processing, cloud hosting, email delivery, analytics, logistics, and customer support.
6.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
- We do not sell personal data to third parties.
7. Data Storage and Security
We implement appropriate technical and organizational measures to protect personal data, including:
- Secure servers and encrypted databases
- Restricted access controls
- Regular monitoring and security updates
- Despite these measures, no system is completely secure. Users are responsible for maintaining the confidentiality of their login credentials.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide the Services
- Fulfill contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- When no longer required, data is securely deleted or anonymized.
9. User Rights
Subject to applicable laws, users may have the right to:
- Access personal information we hold about them
- Request correction of inaccurate or incomplete data
- Request deletion of personal data
- Object to or restrict certain processing activities
- Withdraw consent (where processing is based on consent)
- Requests may be submitted via the contact details provided below.
10. Vendor-Specific Privacy Obligations
Vendors on SkiShop:
- Are responsible for protecting buyer information received through the Platform
- Must not use buyer data for purposes outside order fulfillment without consent
- Must comply with applicable data protection laws
- Violation may result in suspension or permanent removal from the Platform.
11. Children’s Privacy
SkiShop is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted promptly.
12. International Data Transfers
User information may be processed or stored on servers located outside Nigeria. Where applicable, we take reasonable steps to ensure adequate data protection safeguards are in place.
13. Third-Party Links
The Platform may contain links to third-party websites or services. SkiShop is not responsible for the privacy practices or content of such third parties.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on the Platform with an updated effective date. Continued use of SkiShop after updates constitutes acceptance of the revised policy.
15. Contact Information
For questions, requests, or complaints regarding this Privacy Policy or data practices, please contact: Skicom Limited (SkiShop).
By using SkiShop, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
- Email: contact@skicomltd.com
- Website: www.skicomltd.com
